Refund policy

Return and Refund Policy

Effective Date: September 20, 2026

At Orvena Goods, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return and refund policy.

1. Return Eligibility

You may request a return within 30 calendar days of the date your order is delivered.

To be eligible for a return:

The item must be unused and in its original condition.
The item should be returned with its original packaging, accessories, and included materials when applicable.
The product must not be damaged due to misuse, improper installation, modification, or normal wear and tear.
Proof of purchase or your order information may be required.

Certain products may have additional return requirements where applicable. Any such requirements will be clearly stated on the product page before purchase.

2. Free Returns

Orvena Goods provides free returns for eligible products within the 30-day return period.

If your return is approved, we will provide return instructions and, where applicable, a prepaid return shipping method.

Customers should contact us before sending an item back. Unauthorized returns may cause delays in processing.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the item and packaging when appropriate

After reviewing the information, we may provide a replacement, exchange, repair, or full refund depending on the circumstances and product availability.

4. Refunds

Once your returned item is received and inspected, we will process the approved refund.

Refunds are normally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

5. Exchanges

Eligible products may be exchanged within the 30-day return period.

If the requested replacement is unavailable, we may provide a refund instead.

6. Late or Missing Refunds

If you have been notified that your refund has been processed but the funds have not appeared in your account, please first check with your payment provider or financial institution.

If you still cannot locate the refund, contact us at:

kingdriessen463@outlook.com

We will assist you in checking the refund status.

7. Cancellations

If you would like to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.