Shipping policy

Shipping Policy

Effective Date: September 20, 2026

Orvena Goods is committed to providing clear and transparent shipping information. This Shipping Policy explains our order processing and delivery procedures.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing time may vary depending on product availability, order volume, destination, and other operational factors.

Customers will receive order-related updates when applicable.

2. Shipping Methods

We currently offer the following estimated delivery options:

Standard Shipping

Estimated delivery: 7–15 business days

This shipping method is intended for destinations where standard carrier service is available.

Extended Standard Shipping

Estimated delivery: 15–30 business days

This shipping method may be used for destinations that require additional transportation time, remote-area delivery, international transit, customs processing, or other logistical handling.

3. Total Delivery Time

The estimated overall delivery window for orders is:

7–30 business days

Delivery estimates are calculated in business days and generally exclude weekends and public holidays.

Actual delivery time may vary depending on destination, carrier operations, customs procedures, weather, transportation conditions, and other circumstances outside our reasonable control.

The delivery estimates provided at checkout or on the applicable product page should be reviewed before completing your purchase.

4. Shipping Charges

Available shipping options and applicable shipping charges will be displayed during checkout.

Shipping costs may vary depending on destination, order size, product type, and selected shipping method.

5. Tracking Information

When tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking updates may take some time to appear after a carrier receives the package.

6. Delayed Deliveries

Although we work with shipping providers to fulfill orders within the estimated delivery window, delivery delays may occur due to:

Carrier delays
Customs processing
Severe weather
Transportation disruptions
Public holidays
Incorrect or incomplete delivery information
Remote-area delivery
Other circumstances beyond our reasonable control

If your order appears to be delayed, please contact us so that we can assist with checking the shipment status.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, please contact us as soon as possible.

Additional shipping arrangements or charges may apply depending on the circumstances.

8. International Orders

For international shipments, customs clearance procedures may affect delivery times.

Customers are responsible for providing accurate delivery information and complying with applicable destination-country requirements.

Where applicable, customs duties, import taxes, or other destination charges may be imposed by local authorities. Such charges are generally the responsibility of the customer unless otherwise stated at checkout.